Matching Archive & Ledger Totals

 

A message indicating that ledger and archive totals do not match may be encountered:

• when attempting to reprint a single statement. You will be allowed to continue with reprinting the statement; however, the information on the statement will more than likely be incorrect.
• in the Reprint Statements Error Log when attempting to reprint multiple updated statements. The statement will not be reprinted.
• when attempting to undo a single updated statement.
• in the Undo Updated Statements Error Log when attempting to undo multiple updated statements;

Note: If you receive this message when attempting to undo a statement, a message will be displayed indicating that the process is not allowed.

The Undo Updated Statements programs require that ledger totals and archive totals match before a statement can be unupdated. The following are possible reasons why the totals may not match:

• The Update Statements or Undo Updated Statements program was previously interrupted. If these programs are aborted or interrupted, subsequent attempts to undo updated statements or reprint updated statements will cause this message due to data corruption issues.
• A client's beginning accounts receivable balance was entered via the Client file. The initial record is the only record affected by this.
• A user that is not assigned to a particular Tabs3 Billing and PracticeMaster timekeeper is attempting to undo or reprint an updated statement that includes information for a timekeeper for whom they do not have rights.
• Client ledger records were edited in Version 14 or prior using the Edit Client Ledger program.
• Client ledger records were combined in Version 14 or prior using the Combine Client Ledger program.
• The Purge Archive program was used in in Version 14 or prior to remove archive records for the client.
• Accounts receivable was transferred for a client with archived client funds transactions prior to Version 14.
• Duplicate statement numbers exist in the client ledger for the specified statement. In Version 14 and prior, duplicate statement numbers could occur as a result of transferring accounts receivable if statements are numbered at the client level.
• The statement was updated using a version of Tabs3 prior to Version 9.

See also:	Undo Updated Statements - Process Not Allowed
	Knowledge Base Article R10843 - Ledger and Archive Totals Do Not Match
	Knowledge Base Article R11328 - Assigning Tabs3/PracticeMaster Timekeepers