| Troubleshooting when Printing |
If you have problems printing:
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Try specifying Times New Roman or Arial as the font. If using a printer that does not print proportional fonts, try specifying Courier as the font. |
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If you are having problems with automatic font selection, try using the manual font selection option. |
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If you think the font is too small, try changing the orientation from portrait to landscape. |
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Clearing the Use Commas in All Numeric Fields check box in the Advanced Printing Features window when using automatic font selection may use a slightly larger font. |
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In some cases, changing the Font Size Adjustment % found in the Advanced Printing Features window may yield a more readable report. |
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Do not select a non-scalable font when using automatic font selection. If you select an internal printer font that is non-scalable (e.g., the font size is typically shown in the font's description), the font will print using the specified point size regardless of the width of the report. |
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Try using a different printer driver. Many problems can be attributed to the printer driver. You can also try using a Windows Generic printer driver. (Note: In order to use a different printer driver, you may need to install it if it has not already been installed.) |
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If your printer output contains "garbage," try printing from the Windows WordPad application. Open the application and type a few lines of text. Highlight the text and change the font so that it matches the Font, Size and Style you are trying to use from within the application. Next, print the text using the same printer driver you are using in the application. If the text prints correctly in Notepad or WordPad, reports and statements should print correctly in the software. If the text does not print correctly, try another printer driver. |
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If you are printing on a dot-matrix printer that is printing slowly, make sure you are using a font that is internal to your printer and not a TrueType font. You can also try changing the printer's Properties so it uses draft mode instead of letter quality.Try using the Windows Generic or Standard printer driver. (Note: Most dot-matrix printers cannot use draft mode when TrueType fonts are used.) |
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If you are having problems trying to print using TrueType fonts on a dot-matrix printer, you may need to use Windows to change the printer's properties or options. Many Windows printer drivers have a special option for printing TrueType fonts as graphics. If this option is disabled, Windows will recognize the font size and font type specified (i.e., normal, italics, etc.), but will not recognize the actual font specified; instead it will use Courier as the default font. Many printer drivers have this option disabled by default because the printer prints faster when it is disabled. |
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Make sure you have the most current printer driver for the operating system you are using. Various printing problems may have already been addressed by a more recent printer driver. By contacting the printer manufacturer, you can verify that you have the most current printer driver for your printer and operating system. |
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Increase the amount of memory in your printer. |
| See also: | Fonts Overview |
| Knowledge Base Article R10820 - Troubleshooting Printing Problems |