Billed amounts can be reversed using one of three methods:

Credit transactions
Write Off Client utility
Undo Updated Statement utility

The choice of method depends on whether the adjustment is correcting a billing error or writing off an amount as uncollectible.

Billing errors (e.g., overbilling, incorrect client file, wrong hourly rate) are typically corrected using credit transactions or via the Undo Updated Statement utility.
Write-Offs (e.g., management decision to forgive a balance) are typically handled using the Write Off Client utility.

Key Differences

Impact on productivity reports

  • Credit transactions reduce both worked and billed productivity.
  • Write-offs do not reduce worked productivity, but appear separately in productivity reports.
  • Undoing a statement requires rerunning reports, as the statement ledger record is deleted.

Reporting differences

  • Write-offs appear separately in productivity reports.
  • Credit transactions and undone statements directly affect productivity totals.

Other considerations

  • Credit transactions cannot be linked to a specific statement, but write-offs can.
  • Hours cannot be credited using write-offs, only amounts.

Examples

A credit entry for a specific timekeeper

  • That timekeeper's worked and billed productivity will be reduced by the amount of the credit entry.
  • Worked productivity is reduced based on the date of the credit.
  • Billed productivity is reduced based on the statement date of the billed credit entry.

A write-off for a specific timekeeper

  • That timekeeper’s productivity will not be affected.
  • A separate write-off total will be shown.
  • Total productivity will be reduced by the amount of the write-off(s).

A statement is undone including transactions for a specific timekeeper

  • The timekeeper’s transactions are no longer billed, reducing both worked and billed productivity.
  • The statement must be generated again in order for the productivity to be recreated.

See also:   Knowledge Base Article R11760, “Best Practices When Applying Credits”
  Knowledge Base Article R11697, “Report Finder: Info in Tabs3 Billing Reports”
  Notes About Write Off Client
  Credit Transactions Technical Notes
  What Exactly Gets Unupdated?