If issues are encountered while generating statements, a message will be written to the Report Log at the end of the statement run. This file can be used for troubleshooting purposes. The Report Name and Report Date (including the day, date, and time) are listed at the top of the report, followed by a list of errors encountered during the current statement run.

Each error will be displayed in the following format:

<<Error Encountered>> - <<Client ID>> : <<Error Description>>

 

Our Knowledge Base contains additional information regarding troubleshooting specific errors that may be displayed on this report. You can click on the following link to open the Knowledge Base article on the Internet:

Click Yes to display the print dialog box allowing you to print the Report Log. Information on this report is temporary and is automatically deleted after the window is closed.

Click No to close this window and clear the Report Log.

See also:   Generate Statements

Note: The "Client" terminology used in the Report Log can be changed in Customization. This terminology is used on all menus, windows, and reports. However, the label "Client" is used in all documentation.