| Support Log Window | 
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 How to Access
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The Support Log window can be used to generate a report, which tracks various activities performed in Tabs3 Software, such as when the last backup was made or when a reindex was performed. Each time one of the tracked features is performed, an entry is made in the Support Log for that feature.
When the Support Log is accessed via System Configuration, the report includes all activities in all Tabs3 Software applications by default. When the Support Log is accessed via Tabs3 Billing, PracticeMaster, Trust Accounting, Accounts Payable, or General Ledger, the report only includes information for that system.
The Support Log can be filtered to only include information for specific users, features, and date ranges. Additionally, the Support Log in System Configuration can be filtered to include specific software. For example, a report can include all Data File Integrity Checks and backups performed last month by Ron and Cheryl.
The entries for the various features that are tracked are sorted with the most recent occurrence at the top of each section. There is no limit to the number of entries recorded for each feature. Once the maximum file size of 5 Mb (approximately 5,000 entries) is reached, the oldest entry in the file will be overwritten each time a new entry is added. Since entries for all Tabs3 Software applications are stored in the same data file, an old Tabs3 Billing entry could be overwritten when a PracticeMaster feature is performed.
The Support Log window includes the following information:
| Date | Enter the date range of Support Log entries that you want to include. If "mm/dd/yyyy" is specified for the beginning and ending dates, all Support Log entries will be included regardless of date. | |
| Users | The Users field allows you to specify if you want to include all or specific users on the report. For example, you may want a report that only includes entries for Cheryl. | |
| All | The All option is selected by default. When the All option is selected, all Support Log entries regardless of which user performed the task will be included in the report. | |
| Specific | Selecting the Specific option displays a Select Users window. This window allows you to specify which user's entries you want included on the report. In order to print the report, at least one User must be selected. | |
| The Users button is only available when the Specific option is selected. Clicking the Users button displays a Select Users window. | ||
| Features | The Features field allows you to specify if you want to include all or specific features on the report. For example, you may want a report that only includes entries for Reindex Files. | |
| All | The All option is selected by default. When the All option is selected, all Support Log entries for all features will be included in the report. | |
| Specific | Selecting the Specific option displays a Select Features window. This window allows you to specify which feature's entries you want included on the report. In order to print the report, at least one feature must be selected. | |
| The Features button is only available when the Specific option is selected. Clicking the Features button displays the Select Features window. | ||
| Programs | The Programs field is only displayed in System Configuration. This field allows you to specify if you want to include all or specific software programs on the report. For example, you may want a report that only includes entries for Tabs3 Billing and Trust Accounting. | |
| All | The All option is selected by default. When the All option is selected, all Support Log entries for all of the Tabs3 Software applications you have installed will be included in the report. | |
| Specific | Selecting the Specific option displays a Select Programs window. This window allows you to specify which program's entries you want included on the report. In order to print the report, at least one Program must be selected. By default, the System Configuration program is automatically selected. | |
| The Programs button is only available when the Specific option is selected. Clicking the Programs button displays a Select Programs window. | ||
Note: Only managers can access the Support Log in System Configuration.
The Print button displays a Print dialog box allowing you to print, preview, or save the report. Previewing the Support Log allows you to search the report for specific information.
The Close button closes the Support Log window.
| See also: | Information Tracked for each Program |
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