| Submit Log Files | 
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 How to Access
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The Submit Log Files utility is used to provide log file information to Tabs3 Support for troubleshooting purposes via the Internet. Before the requested log files can be submitted, you will be required to enter an Incident ID, which will be provided by the Tabs3 Support Representative with whom you are speaking.
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Incident ID |
The Incident ID will be provided by the Tabs3 Support Representative that you are speaking with on the phone. The Incident ID will be a 4-character code. Until this field is filled in, the Send button will remain unavailable. |
The Advanced button opens the Advanced File Selection window, which allows you to select additional log files to be submitted to Tabs3 Support.
The Send button will submit all files that were selected in the Advanced File Selection window, but only becomes available after the Incident ID has been entered.
Note: If you receive a message informing you that the PracticeMaster Outlook Sync Log file is too large to be submitted, see Knowledge Base Article R11846, "Automatic Error Reporting and Submitting Log Files" for steps to resolve this issue.
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